GENERAL TERMS AND CONDITIONS

REFUND POLICY

Mesa Community College is committed to student satisfaction. If you are unsatisfied for any reason, Mesa Community College will refund the purchase price of any course if the refund request is submitted within 30 days of purchase, prior to course expiration, and the course is not more than 50% completed.
 
 Regarding Exam Prep Edge, Mesa Community College will refund the purchase price of any Exam Prep Edge product if the refund request is submitted within 30 days of purchase and if the initial assessment has not been completed.

REPURCHASE POLICY

If your course has fully expired, you may repurchase the course at 50% off of the current retail price one (1) time. This option is only available for 30 days after the full expiration date of the course. If your course expires a second time, you will have to repurchase the course at full price.

COURSE APPROVAL

In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.

PROMOTIONAL CODES

Promotional codes must be applied at checkout. No refund for an unused promotional code will be given after checkout has been completed. To obtain your promotional code discount, you must enter the promotional code in the box under your total at checkout and click the "Apply Discount" button. The discount amount will then be subtracted from the total amount due. Promotional codes cannot be combined and are not eligible for use in conjunction with payment plans, extensions, or additional continuing education certificates.

PROGRESS, COMPLETION, AND ATTENDANCE REQUIREMENTS

Students must complete 100% of the learning material presented in a course and demonstrate understanding of the material by passing all quizzes and the final exam (where required by the regulatory entity) to receive credit hours for the course. Students not completing 100% of the material will not be issued a certificate of completion and will not receive credit hours for the course.

For courses that require monitored seat time, our online course delivery system manages this requirement.

All course enrollment and completion times are recorded in Central Standard Time. The CE Shop does not have a probation policy in place for courses.

STUDENT IDENTITY VERIFICATION
 

In addition to utilizing a unique username and password to access student profiles and course materials, each student is required to complete a digital signature at the end of the course attesting to his/her identity.
 
 COURSE EXPIRATION

PRE-LICENSING EDUCATION
 
 Mesa Community College Arizona’s Pre-Licensing courses expire one year after the date of purchase.  The CE Shop will allow students to purchase a new course at a 50% discount of the current retail price of the new course.  Each individual course will have an expiration date listed in the student’s account. Extensions or reactivations cannot be granted beyond 12 months from the purchase of the course since, in all events, the course terminates 12 months after purchase.

 CONTINUING EDUCATION 

 Continuing Education course(s) must be completed within 12 months from the time of purchase. If the course is not completed within that 12-month period the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wants credit for the new course. ARIZONA real estate licensees are not allowed to complete more than 9 CE course hours in a 24-hour period and no more than 10 Pre-Licensing course hours in a 24-hour period.
 

EXAM PREP EDGE

Exam Prep Edge courses expire 15 (fifteen) months from the date of purchase. Extensions are not applicable to Exam Prep Edge products.

 RE-ENROLLMENT POLICY

In the event that you fail a course, you have the option to re-enroll at no cost one (1) time. This option is only available for 30 days after failing the course. After 30 days, you will have to repurchase the course. If you fail the course that you re-enrolled in at no cost, you will have to repurchase the course and pass the final exam to receive credit for the course.

REPURCHASE POLICY

If your course has fully expired, you may repurchase the course at 50% off of the current retail price one (1) time. This option is only available for 30 days after the full expiration date of the course. If your course expires a second time, you will have to repurchase the course at full price. 

COMPLETION REQUIREMENTS

Students must spend all required seat time engaged in the course material to receive credit for the course. Our online course delivery system manages this requirement for you.

EXAMINATIONS

• Unit Exams are presented at the conclusion of each unit, with a varying number of questions depending on the amount of content contained in each unit. Unit exams can be retaken as many times as necessary. 
• Final exams must be passed with at least a 90% and may be taken as many times as necessary in order to pass.
• Students will not be able to proceed to subsequent units in the course until the unit exam in each unit is successfully completed and passed.
   

ATTENDANCE AND PROGRESS POLICY

Students must spend a minimum of 50 minutes per hour of approved credit in the learning management system. Example: For a 3-credit hour course, a student must be actively engaged in the course for 150 minutes (3 x 50 minutes).